Shipping Policy

Our Commitment to Your Macabre Vision

At Dapper Cadaver Props Sale, we understand that creating the perfect horror experience requires precision, attention to detail, and the right props delivered on time. Just as we meticulously craft our terrifyingly realistic props, we’ve designed shipping and returns processes that ensure your complete satisfaction with every purchase from our macabre collection.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons (September-November), processing may take slightly longer.

Shipping Methods & Timeframes

International Shipping

We ship worldwide, excluding certain remote areas in Asia and other specified regions. International customers are responsible for any customs fees, taxes, or import duties imposed by their country.

Returns & Exchanges Policy

Policy Overview

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging with all accessories
• Accompanied by your proof of purchase

Non-Returnable Products

Due to their specialized nature and hygiene considerations, the following products cannot be returned or exchanged:

• Autopsy & Medical Equipment – For health and safety reasons
• Blood & Makeup Products – Hygiene concerns
• Butcher Shop Props – Specialized materials that cannot be restocked
• Cadaver Manikins – Complex assembly and customization
• Opened or Used Body Props – Cannot be resold for hygiene reasons
• Custom or Special Order Items – Created specifically for your requirements

Return Process

Follow these steps to initiate your return or exchange:

1. Contact Us – Email our support team at [email protected] with your return request within 15 days of receiving your order
2. Provide Details – Include your order number, item(s) to return, and reason for return
3. Receive Authorization – We’ll email you a Return Authorization Number and instructions
4. Package Items – Securely pack the items in their original packaging with all accessories
5. Ship to Us – Send the package to our address (shipping costs are the customer’s responsibility):
   Dapper Cadaver Props Sale
   Returns Department
   1162 Davis Street
   Columbus, US 31901

Refund Information

Refund Processing Time

Once we receive your return:

• Inspection period: 3-5 business days
• Refund processing: 5-7 business days after approval
• Total time: Typically 8-12 business days from receipt of return

Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB) – Refunded to your card
• PayPal – Refunded to your PayPal account

Please note that your bank or payment processor may take additional time to post the refund to your account.

Exchange Process

For eligible items, you may exchange for:

• Different size or color (if available)
• Alternative product of equal value
• Store credit for future purchases

Exchanges follow the same process as returns. Once we receive your return, we’ll ship the replacement item. Standard shipping charges apply for exchange shipments.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost, including prepaid return shipping if necessary.

International Returns

For international customers (excluding certain remote areas in Asia), return shipping costs are the responsibility of the customer. Refunds will be issued in US dollars. Any customs fees or import taxes incurred during the return process are non-refundable.

Return Request Template

Use the following template to request a return or exchange: